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I Am A Five Star Real Estate Agent For Overall Satisfaction 

For 2011 - 2015


Experts say that at least 90% of home buyers rely on real estate agents for advice and guidance. With more than 10,000 Portland area residents holding a real estate license, how do you find someone who knows the market, represents your interests and operates with an emphasis on integrity and service? Portland Monthly Magazine partnered with Crescendo Business Services, a research company, to find out which real estate agents have most consistently wowed their clients.

Selection - Crescendo surveys by mail and phone all Portland area residents who purchased a home more than $100,000 within a 36-month period? plus 7000 subscribers of Portland Monthly Magazine.? An additional 250 surveys were sent to mortgage and title companies, which are often the best able to judge a real estate agent's technical skills and knowledge.

Recipients were asked to evaluate only real estate agents whom they know through personal experience. They were asked to evaluate them based upon nine criteria: customer service, communication, finding the right home, integrity, negotiation, market knowledge, closing preparation and overall satisfaction.  Only original surveys, no copies - returned in their specially designed envelopes were accepted as valid. Crescendo scored and screened each qualified agent with the Oregon Real Estate Agency's database to verify that lisences were current and no disciplinary actions were pending.

Finally, the qualifying real estate agents were reviewed by a panel of industry experts comprising realty company executives, professional and trade association officers, and others directly involved in housing related businesses.

Although panelists comments were incorporated into the final score, safeguards were built into the review process to reduce the ability of panel members to influence the composition of the final list on the basis of company affiliation.

A Select Award

The resulting list of FIVE STAR Real Estate Agents is a select group, representing less than 7% of licensed agents in the Portland area. Throughout the evaluation process, respondents told stories of lasting friendships?that emerged from what is most often a stressful business transaction. Several even wrote essays on why their particular agent excelled.

Research Declarations

  • The FIVE STAR Real Estate Agents do not pay a fee to be included? in the research of the final list.
  • The overall evaluation score of an agent reflects an average of all respondents and may not be representative of any one client's experience.
  • The FIVE STAR Award is not indicative of the agent's future performance.
  • The inclusion of an agent on the FIVE STAR list should not be construed as an endorsement of the agent by Crescendo Business Services or Portland Monthly.
  • The research process for the FIVE STAR Program, managed by QMI Research, incorporates a statistically valid sample in order to identify the agents in the local market that score the highest in overall satisfaction. OMI Research does not include agents on the list unless their score is statistically valid.

For more information on the FIVE STAR Award and the research/selection methodology, go to: fivestarprofessional.com

"Excellence Through Commitment & Service"


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Nancy Hicks, Broker
Oregon First

6600 SW 92nd Ave.
Portland OR 97223
Phone: 503-268-1141
Email: nancy@nancyhicks.net
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